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Practise the conflict management paper that door supervisors and security guards sit, with 20 questions in 30 minutes. Triggers, escalation, de-escalation, communication and staying safe, with every answer explained.
Each attempt picks a new set of questions from a bank of 45, so you can practise as often as you like.
Trust comes from honesty, consistency and explaining your reasons. Broken promises make future conflict more likely.
Inhibitors such as self-control, fear of the consequences and cameras discourage aggression. Peer pressure, alcohol and feeling ignored can trigger it.
Loss of face and peer pressure are strong triggers. Speaking to someone away from an audience makes it easier for them to back down.
A trigger is something that sets off a negative reaction. Feeling patronised, insulted or ignored are common triggers.
Disability can be a barrier to communication. Adapting how you communicate treats the person fairly and with respect.
Confronting unacceptable behaviour assertively, with clear limits and consequences, gives the person a chance to change it.
Active listening means giving full attention, using encouraging signals, and summarising or paraphrasing to check understanding.
Fear and adrenaline can make people lash out or flee. They can affect your own judgement too, so give space and stay calm.
The question bank has 45 questions across these topics. Every attempt mixes them at random.
Conflict management is short, but every question counts: with only 20 questions, each one is worth five per cent. The paper is about preventing and calming conflict rather than winning it.
You will be tested on:
Many questions describe a tense situation and ask what you should do first. The best answer is almost always the one that keeps everyone safe and lowers the temperature: speak calmly, give the person space and a way out, explain the reason for the rule, and offer a solution. Answers that involve shouting, threatening or touching someone are rarely right.
Everyone training for a door supervisor or security guard licence. CCTV operators don't take it.
20 multiple choice questions in 30 minutes. You need 14 correct to pass, which is 70%.
Yes. You also take part in a recorded role play, such as refusing someone entry or dealing with a customer who is getting angry, which your trainer assesses on the course.
It is the idea that your attitude shows in your behaviour, which affects the other person's attitude and so their behaviour back to you. Stay calm and positive and you make it easier for the other person to calm down too.
Questions last checked: 17 October 2026. These are practice questions written for BookCourse, not the official exam papers.
Practise with our free mock tests until you pass comfortably, then book your course.